Direct Drainage was highly recommended by our neighbor after we had an unsavory experience with a past provider a few years ago. Each of the times we have called Direct Drainage, their servicemen have been; prompt, friendly, educational through every process, helpful, and always provide excellent service. It is definitely a value to us that we chose to utilize Direct Drainage! Larry was so wonderful last year for us and recommended that we extend our access cap to get proper cleanings and he was absolutely right! It was definitely due...
We consider today’s money a huge relief & VERY WELL SPENT! Joe was AMAZING! He blew our minds with his thoroughness & assistance. His overall knowledge was a huge help to us when we were in need. He was able to obtain the extension part we needed for the right price, fast, and delivered! He was a pleasure to work with and we will definitely request Larry or Joe ANYTIME! They know their profession and you can feel confident in the results!
Thank you Larry, Joe & Direct Drainage!
Steve
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May 28, 2018
My septic system was backing-up into the house on Memorial Day 2018! Ugh! I called Mike at 7:30 AM. Thank you Adriana for immediately answering my email and giving me Mike's Number! Mike's brother Larry arrived 55 minutes later with the truck and the tools. Less than an hour! He found the cover to the septic tank, gently removed the grass so it could be replanted and dug a hole to reveal the cover to the septic tank. Once he removed the cover, he showed me that the tank wasn't full. But .... the waste water was just trickling out of the pipe. He snaked the vent-pipe from the outside, cleared the blockage, covered the septic tank, replaced the dirt, and replaced the sod like a landscaper. It was like he was never here.... I'm a brand new customer. They treated me like family from the first phone call ... I am absolutely blown away by the professionalism. Thank you Larry and Mike!!!
Jineane Creed
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January 12, 2024
HIGHLY recommend and a MAJOR thank you to Direct Drainage!! DO NOT call anyone else, you won't regret it. I wanted to support local and I'm so glad I called them! They were prompt and courteous on picking up my urgent phone call for a clogged drain at my job. Extremely patient with my lack of knowledge with the system my job currently has and provided answers to all my questions!
I called around 9:30am, and the issue was resolved by 11:30am. They are superior in their follow up, and provided text messages for updates on the scheduled time, arrival of the technician (with a photo!), and a follow up on service which ANY consumer these days can appreciate. The technician was punctual and kind!
Look no further!!!
Eric Melton
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April 17, 2019
Huge thank you to Direct Drainage! From Michelle taking my call and scheduling Larry within the hour. Fantastic! Larry took care of everything and went above and beyond. Will be recommending them to all my neighbors who need cesspool services.
JT Fēwx
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July 11, 2019
Excellent service. Showed up earlier than expected to snake my main line blockage that was that was causing my toilet to back up into the shower. Joe was extremely friendly and knew his s**t. Lol. Also had cesspool pumped (preventative maintenance). Thanks again to Joe and Direct Drainage team.
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363 N Dunton Ave, East Patchogue, NY 11772, USA
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Direct Drainage was highly recommended by our neighbor after we had an unsavory experience with a past provider a few years ago. Each of the times we have called Direct Drainage, their servicemen have been; prompt, friendly, educational through every process, helpful, and always provide excellent service. It is definitely a value to us that we chose to utilize Direct Drainage! Larry was so wonderful last year for us and recommended that we extend our access cap to get proper cleanings and he was absolutely right! It was definitely due... We consider today’s money a huge relief & VERY WELL SPENT! Joe was AMAZING! He blew our minds with his thoroughness & assistance. His overall knowledge was a huge help to us when we were in need. He was able to obtain the extension part we needed for the right price, fast, and delivered! He was a pleasure to work with and we will definitely request Larry or Joe ANYTIME! They know their profession and you can feel confident in the results! Thank you Larry, Joe & Direct Drainage!
My septic system was backing-up into the house on Memorial Day 2018! Ugh! I called Mike at 7:30 AM. Thank you Adriana for immediately answering my email and giving me Mike's Number! Mike's brother Larry arrived 55 minutes later with the truck and the tools. Less than an hour! He found the cover to the septic tank, gently removed the grass so it could be replanted and dug a hole to reveal the cover to the septic tank. Once he removed the cover, he showed me that the tank wasn't full. But .... the waste water was just trickling out of the pipe. He snaked the vent-pipe from the outside, cleared the blockage, covered the septic tank, replaced the dirt, and replaced the sod like a landscaper. It was like he was never here.... I'm a brand new customer. They treated me like family from the first phone call ... I am absolutely blown away by the professionalism. Thank you Larry and Mike!!!
HIGHLY recommend and a MAJOR thank you to Direct Drainage!! DO NOT call anyone else, you won't regret it. I wanted to support local and I'm so glad I called them! They were prompt and courteous on picking up my urgent phone call for a clogged drain at my job. Extremely patient with my lack of knowledge with the system my job currently has and provided answers to all my questions! I called around 9:30am, and the issue was resolved by 11:30am. They are superior in their follow up, and provided text messages for updates on the scheduled time, arrival of the technician (with a photo!), and a follow up on service which ANY consumer these days can appreciate. The technician was punctual and kind! Look no further!!!
Huge thank you to Direct Drainage! From Michelle taking my call and scheduling Larry within the hour. Fantastic! Larry took care of everything and went above and beyond. Will be recommending them to all my neighbors who need cesspool services.
Excellent service. Showed up earlier than expected to snake my main line blockage that was that was causing my toilet to back up into the shower. Joe was extremely friendly and knew his s**t. Lol. Also had cesspool pumped (preventative maintenance). Thanks again to Joe and Direct Drainage team.